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Wellshare Blog

Original + curated content for health practitioners who run their own business

Identify Your Next 10 Customers

11/5/2019

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Whilst you may have identified one perfect customer, to build a big business it is likely that overtime you will need to be able to serve other types of customers.

Try creating a list of other types of customers you may serve including the demographic, psychographic and pain points that your service will solve.

This give you confidence that you have identified a scalable opportunity, not just a one-customer solution. Try the following tasks:
  • List 10 actual potential customers
  • Contact each of the potential customers on your list, and explain your unique service that you are considering introducing. At this stage you are simply trying to engage their reaction to a service rather than to sell them on the service. Ask questions about themselves, their pain points and how they think your service could work.
  • If a customer validates your hypotheses only then should you ask the customer if they would consider trying your service, once it is available. You are still in "inquiry" mode, so you're just asking.
  • If a customer's feedback is not aligned exactly with your assumptions, take good notes and think how this affects your analysis.
  • Now that you have contacted each customer, you may have new data. At this point, you can go back and modify your earlier assumptions and determine whether to contact additional customers.
  • If you find that you cannot create a list of 10 customers who are excited about your service, then you may need to go back to the drawing board and consider whether demand for your service really exists.
While this step is conceptually simple, contacting customers and getting information from them will require a lot of work but will be invaluable. Do not share this list of customers or the information you gather.

For more information about our therapy rooms for rent.

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Profile the Persona for Your Niche Market

11/1/2019

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Imagine your ideal client.

Now picture one of your existing clients who is closest to your ideal client. This is your persona.

The reason your persona is important is to provide you with clarity and focus. No client is perfect. Nor will the persona accurately represent all of your potential target clients. But your p
ersona, will match the profile quite well. You will then focus your service development around this individual, rather than on the more-general end user profile.

It is important to describe as much information about the persona as possible. Lifestyle and career information are especially important. 

Most importantly, you want to list the Persona's Purchasing Criteria in Prioritized Order, as these priorities will dictate what purchasing decisions the Persona makes. Do they value price, convenience or experience?

These are important considerations, especially when thinking about whether you need a beauty room to rent.

The Persona should become a key consideration when making decisions about your service offering. How long should your sessions be? What type of sessions? How much? Where? Once the Persona is done, it will help guide all kinds of decisions and create a consistent vision throughout your business.

The better you understand your Persona's needs, behaviors and motivations, the more successful you will be at making service offering meet their wants and needs.

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    Dr Bloomfield

    Entrepreneur, retired doctor. Passionate about helping health and beauty professionals build their own brand.

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